Before contacting us, we recommend you visit our FAQ page, where many of your questions can be answered.
If you have a sewing, fabric, supply, or machine-related question, we invite you to join our Facebook group, where many of your questions can be answered: Join here
Inquiries will be responded to in the order they were received, typically within 1-2 business days.
Customer service responds Monday-Friday 8:00-5:00 CST, excluding United States holidays.