FAQ

Downloads

I didn't receive my order download, where can I find it?

You should receive a separate email with your order downloads, usually within a few minutes of completing your purchase. In the case that you do not receive the email, here's what to do:

1. In some cases, your payment is still pending and the order did not go through. If you didn't receive an order confirmation email, the order did not go through. Double check your billing information and try ordering again. If you still are having issues, we recommmend contacting your bank as to why your payment is being declined.

2. Check your spam, junk, and promotions folders. If you're using Gmail, the promotions folder is separate from your regular inbox.

3. Avoid using a school or work email, as some organizations filter messages that include attachments.

4. If you still are unable to figure out the problem, send us an email at hello@edgewaterave.com. You may have mis-typed your email, or our system may have been interrupted. Our customer service department answers emails Monday-Friday, so if you email over the weekend we will get back to you on Monday. Please allow 1-2 business days to receive a response.

I lost my download link, how do I get a new one? 

We've recently found a way for customers to access their downloads without having to email customer support each time, here's how!

1. The first way is the quickest and it will have every pattern you've ordered resent to you again: https://transactions.sendowl.com/order_recoveries/new?merchant_id=161713

2. With the second way you can view all your purchases and select whichever you'd like to download. This requires creating an account with our download host, Send Owl. Visit the following link, enter your email, and press "forgot password": https://transactions.sendowl.com/customer_accounts/161713/login

Go through the process of resetting the password, and this will create an account. From there you will be able to download all purchases you've made under your email.

How long do I have access to my downloads?

You will indefinitely have access to your downloads.


What files are included with my purchase?

All purchases include US Letter 8.5" x 11" format, A4 format with metric units, and A0 format intended for projectors or to take to have printed at a copy shop. If you find your purchase does not include all of these, send us an email.

Orders & Payments

I didn't receive my order download, where can I find it?

You should receive a separate email with your order downloads, usually within a few minutes of completing your purchase. In the case that you do not receive the email, here's what to do:

1. In some cases, your payment is still pending and the order did not go through. If you didn't receive an order confirmation email, the order did not go through. Double check your billing information and try ordering again. If you still are having issues, we recommmend contacting your bank as to why your payment is being declined.

2. Check your spam, junk, and promotions folders. If you're using Gmail, the promotions folder is separate from your regular inbox.

3. Avoid using a school or work email, as some organizations filter messages that include attachments.

4. If you still are unable to figure out the problem, send us an email at hello@edgewaterave.com. You may have mis-typed your email, or our system may have been interrupted. Our customer service department answers emails Monday-Friday, so if you email over the weekend we will get back to you on Monday. Please allow 1-2 business days to receive a response.

My bank shows I was charged, but I never received an order confirmation.

Unless you made it to the confirmation page and received an order number, the order did not go through. If you check with your bank, you will see that the charges are pending. These charges will clear off usually within 1-2 business days. Our payment processor, Shopify Pay, creates pending charges in order to verify your banking details. However, if your card is declined then you will not receive an order confirmation and these charges will clear off.

The most common reasons this happens are (1) faulty billing address or zip code, (2) insufficient funds, or (3) too many payment attempts.

Please contact your bank, as they will be able to tell you the reason for the decline. If you do this and continue to have issues, email us.

Pattern Questions

Where can I find your size chart?

You can find our size chart on this page.

I need an updated version of a pattern I've purchased.

We regularly go through and update existing patterns to improve them based on customer feedback. When a pattern update goes out, you will automatically receive an email notifying you of the update and explaining what has changed.

If you don't receive the update email, you can still access the most up-to-date pattern by going back into your original download links. Inside those links the pattern files will have been automatically updated. Re-download them to your computer and you will have the most up-to-date version.

I didn't receive an update email for a pattern I've purchased.

If you don't receive an update email, you can still access the most up-to-date pattern by going back into your original download links. Inside those links the pattern files will have been automatically updated. Re-download them to your computer and you will have the most up-to-date version.

If you need to get a new download link, here is how:

1. The first way is the quickest and it will have every pattern you've ordered resent to you again: https://transactions.sendowl.com/order_recoveries/new?merchant_id=161713

2. With the second way you can view all your purchases and select whichever you'd like to download. This requires creating an account with our download host, Send Owl. Visit the following link, enter your email, and press "forgot password": https://transactions.sendowl.com/customer_accounts/161713/login

Go through the process of resetting the password, and this will create an account. From there you will be able to download all purchases you've made under your email.

Are your patterns suitable for larger cup sizes?

Generally, we do not recommend our patterns for larger cup sizes without proper modification, like a full bust adjustment. That being said, many of our customers with larger bust sizes have been happy with our patterns as-is.

How do I request for you to make a pattern for a style I like?

Send us an email with pictures! Please send it to requests@edgewaterave.com

Printing Questions

How do I print the pattern?

You can print our patterns right at home from a regular printer. Open up the PDF in your browser or in a PDF reader application, and print with "do not scale" selected, or set your scale at 100%. Double check to ensure you do not have any "fit to page" or "fit to printable area" options checked.

If you run into issues printing, email us.

I am in a country that uses A4 paper, can I still use your patterns?

Yes! A4 files are included inside your downloads. You'll especially want to use the A4 version because they come with metric measurements (centimeters, meters, etc.).

Do you provide projector / copy shop format?

Yes! If you purchase a style that does not come with the A0 version, please send us an email.

Sewing, Materials, and Instructions

Do you offer sewing lessons?

At this time we do not offer sewing lessons.

I can't figure out something sewing-related, what should I do?

We have an amazing Facebook group where members give eachother sewing support and answer questions. This is the fastest way to get the answers you need, so we invite you to join our group.

You are also welcome to send us an email.

Do you make custom patterns?

No, we do not make custom patterns. However, we do take requests! Please send an email to requests@edgewaterave.com with the style you'd like to see.

How can I request a tutorial/pattern?

Althrough we can't meet every request, we do make lots of them. Please feel free to email us at requests@edgewaterave.com and we will take a look at your request.

Are written instructions available?

As many of you know, we provide video tutorials to complement our patterns. However, we've had an increasing demand for written instructions, and we're listening to your requests! If you'd like to preview which patterns have written instructions, you can find them here: https://edgewaterave.com/pages/written-directions