FAQ

You should receive a separate email with your order downloads, usually within a few minutes of completing your purchase. In the case that you do not receive the email, here's what to do:

1. In some cases, your payment is still pending and the order did not go through. If you didn't receive an order confirmation email, the order did not go through. Double check your billing information and try ordering again. If you still are having issues, we recommmend contacting your bank as to why your payment is being declined.

2. Check your spam, junk, and promotions folders. If you're using Gmail, the promotions folder is separate from your regular inbox.

3. Avoid using a school or work email, as some organizations filter messages that include attachments.

4. If you still are unable to figure out the problem, send us an email at hello@edgewaterave.com. You may have mis-typed your email, or our system may have been interrupted. Our customer service department answers emails Monday-Friday, so if you email over the weekend we will get back to you on Monday. Please allow 1-2 business days to receive a response.

We've recently found a way for customers to access their downloads without having to email customer support each time, here's how!

1. The first way is the quickest and it will have every pattern you've ordered resent to you again: https://transactions.sendowl.com/order_recoveries/new?merchant_id=161713

2. With the second way you can view all your purchases and select whichever you'd like to download. This requires creating an account with our download host, Send Owl. Visit the following link, enter your email, and press "forgot password": https://transactions.sendowl.com/customer_accounts/161713/login

Go through the process of resetting the password, and this will create an account. From there you will be able to download all purchases you've made under your email. In the future you can log into your Edgewater account, and your purchases will automatically populate under the "Downloads" tab of your account page.

You will indefinitely have access to your downloads.

All purchases include US Letter 8.5" x 11" format, A4 format with metric units, and A0 format intended for projectors or to take to have printed at a copy shop. If you find your purchase does not include all of these, send us an email.

We recently had a system error that created a download limit on some orders. If you come across this, please email hello@edgewaterave.com and we'll get that limit reset for you so you can get your patterns!

As part of your pattern purchases you have unlimited downloads.

Visit the following page to learn more about shipping times, returns, and any of your shipping questions: CLICK HERE

You should receive a separate email with your order downloads, usually within a few minutes of completing your purchase. In the case that you do not receive the email, here's what to do:

1. In some cases, your payment is still pending and the order did not go through. If you didn't receive an order confirmation email, the order did not go through. Double check your billing information and try ordering again. If you still are having issues, we recommmend contacting your bank as to why your payment is being declined.

2. Check your spam, junk, and promotions folders. If you're using Gmail, the promotions folder is separate from your regular inbox.

3. Avoid using a school or work email, as some organizations filter messages that include attachments.

4. If you still are unable to figure out the problem, send us an email at hello@edgewaterave.com. You may have mis-typed your email, or our system may have been interrupted. Our customer service department answers emails Monday-Friday, so if you email over the weekend we will get back to you on Monday. Please allow 1-2 business days to receive a response.

Unless you made it to the confirmation page and received an order number, the order did not go through. If you check with your bank, you will see that the charges are pending. These charges will clear off usually within 1-2 business days. Our payment processor, Shopify Pay, creates pending charges in order to verify your banking details. However, if your card is declined then you will not receive an order confirmation and these charges will clear off.

The most common reasons this happens are (1) faulty billing address or zip code, (2) insufficient funds, or (3) too many payment attempts.

Please contact your bank, as they will be able to tell you the reason for the decline. If you do this and continue to have issues, email us.

Visit the following page to learn more about shipping times, returns, and any of your shipping questions: CLICK HERE

You can find our size chart on this page.

To see if a pattern you own has been updated, or to find instructions on how to access the updated version, please visit this page.

If you don't receive an update email, you can still access the most up-to-date pattern by going back into your original download links. Inside those links the pattern files will have been automatically updated. Re-download them to your computer and you will have the most up-to-date version.

If you need to get a new download link, here is how:

1. The first way is the quickest and it will have every pattern you've ordered resent to you again: https://transactions.sendowl.com/order_recoveries/new?merchant_id=161713

2. With the second way you can view all your purchases and select whichever you'd like to download. This requires creating an account with our download host, Send Owl. Visit the following link, enter your email, and press "forgot password": https://transactions.sendowl.com/customer_accounts/161713/login

Go through the process of resetting the password, and this will create an account. From there you will be able to download all purchases you've made under your email.

Generally, we do not recommend our patterns for larger cup sizes without proper modification, like a full bust adjustment. That being said, many of our customers with larger bust sizes have been happy with our patterns as-is.

Send us an email with pictures! Please send it to requests@edgewaterave.com

You can print our patterns right at home from a regular printer. Open up the PDF in your browser or in a PDF reader application, and print with "do not scale" selected, or set your scale at 100%. Double check to ensure you do not have any "fit to page" or "fit to printable area" options checked.

If you run into issues printing, email us.

Yes! A4 files are included inside your downloads. You'll especially want to use the A4 version because they come with metric measurements (centimeters, meters, etc.).

Yes! If you purchase a style that does not come with the A0 version, please send us an email.

At this time we do not offer sewing lessons.

We have an amazing Facebook group where members give eachother sewing support and answer questions. This is the fastest way to get the answers you need, so we invite you to join our group.

You are also welcome to send us an email.

No, we do not make custom patterns. However, we do take requests! Please send an email to requests@edgewaterave.com with the style you'd like to see.

Althrough we can't meet every request, we do make lots of them. Please feel free to email us at requests@edgewaterave.com and we will take a look at your request.

As many of you know, we provide video tutorials to complement our patterns. However, we've had an increasing demand for written instructions, and we're listening to your requests! We are going through and adding written directions for each pattern that's been published, but this means some past patterns do not have them.

To see if a pattern you're interested in comes with written directions, go to the product listing page. Below the product description there will be a link to the video tutorial along with the written directions if available.

You can also type the pattern name in the search bar of the website, "Ranger Bottoms Written" and if a page does not come up then written directions are not available at that time.