FAQ

You should receive a separate email with your order downloads, usually within a few minutes of completing your purchase. In the case that you do not receive the email, here's what to do:

1. In some cases, your payment is still pending and the order did not go through. If you didn't receive an order confirmation email, the order did not go through. Double check your billing information and try ordering again. If you still are having issues, we recommend contacting your bank as to why your payment is being declined.

2. Check your spam, junk, and promotions folders. If you're using Gmail, the promotions folder is separate from your regular inbox.

3. Avoid using a school or work email, as some organizations filter messages that include attachments.

4. Log in to your customer account at edgewaterave.com. If you don't have an account, create one now with the email you've ordered with, and all of your past purchases will populate. Once inside your account, you will be able to see all your orders. Click on the order you want to download again, and navigate to the button that says "Download your pattern files here!". That button will bring you to a separate page to download your pattern files.

In some circumstances, you may encounter a missing download button on your order page. Unfortunately, this is due to changes in the download platform and those downloads need to be found with the following steps below.
1. Visit https://transactions.sendowl.com/customer_accounts/161713/login 
2. Sign in, or if you haven't already made an account with SendOwl (this is a different website than the Edgewater website), click "forgot password" to create a new account. Make sure to use the email you bought your patterns with! 
3. Your past purchases will automatically populate and be downloadable.

5. If you still cannot get access, send us an email at hello@edgewaterave.com. You may have mis-typed your email, or our system may have been interrupted. Customer service answers emails within 1-3 business days.

Log in to your customer account at edgewaterave.com. If you don't have an account, create one now with the email you've ordered with, and all of your past purchases will populate. Once inside your account, you will be able to see all your orders. Click on the order you want to download again, and navigate to the button that says "Download your pattern files here!". That button will bring you to a separate page to download your pattern files.

In some circumstances, you may encounter a missing download button on your order page. Unfortunately, this is due to changes in the download platform and those downloads need to be found with the following steps below.
1. Visit https://transactions.sendowl.com/customer_accounts/161713/login 
2. Sign in, or if you haven't already made an account with SendOwl (this is a different website than the Edgewater website), click "forgot password" to create a new account. Make sure to use the email you bought your patterns with! 
3. Your past purchases will automatically populate and be downloadable.

You will indefinitely have access to your downloads.

All purchases include files for printing at home (US Letter 8.5" x 11" or A4 paper), A0 format, and newer/updated patterns include a projector-specific file format. If you find your purchase does not include all of these, send us an email.

We recently had a system error that created a download limit on some orders. If you come across this, please email hello@edgewaterave.com and we'll get that limit reset for you so you can get your patterns!

As part of your pattern purchases you have unlimited downloads.

Visit the following page to learn more about shipping times, returns, and any of your shipping questions: CLICK HERE

You should receive a separate email with your order downloads, usually within a few minutes of completing your purchase. In the case that you do not receive the email, here's what to do:

1. In some cases, your payment is still pending and the order did not go through. If you didn't receive an order confirmation email, the order did not go through. Double check your billing information and try ordering again. If you still are having issues, we recommend contacting your bank as to why your payment is being declined.

2. Check your spam, junk, and promotions folders. If you're using Gmail, the promotions folder is separate from your regular inbox.

3. Avoid using a school or work email, as some organizations filter messages that include attachments.

4. Log in to your customer account at edgewaterave.com. If you don't have an account, create one now with the email you've ordered with, and all of your past purchases will populate. Once inside your account, you will be able to see all your orders. Click on the order you want to download again, and navigate to the button that says "Download your pattern files here!". That button will bring you to a separate page to download your pattern files

In some circumstances, you may encounter a missing download button on your order page. If that's the case, click the "Downloads" button in the top menu inside your Edgewater account. This brings you to a new website, SendOwl. Sign in if you already have an account, or click "forgot password" to create a new account. Make sure to use the email you bought your patterns with! Your past purchases will automatically populate and be downloadable.

5. If you still cannot get access, send us an email at hello@edgewaterave.com. You may have mis-typed your email, or our system may have been interrupted. Customer service answers emails within 1-3 business days.

Unless you made it to the confirmation page and received an order number, the order did not go through. If you check with your bank, you will see that the charges are pending. These charges will clear off usually within 1-2 business days. Our payment processor, Shopify Pay, creates pending charges in order to verify your banking details. However, if your card is declined then you will not receive an order confirmation and these charges will clear off.

The most common reasons this happens are (1) faulty billing address or zip code, (2) insufficient funds, or (3) too many payment attempts.

Please contact your bank, as they will be able to tell you the reason for the decline. If you do this and continue to have issues, email us.

Visit the following page to learn more about shipping times, returns, and any of your shipping questions: CLICK HERE

You can find our size chart on this page. However, please keep in mind that some patterns have more sizes than others, so ultimately you will want to read the product description and use the size chart included in the pattern itself.

To see if a pattern you own has been updated, or to find instructions on how to access the updated version, please visit this page.

If you don't receive an update email, you can still access the most up-to-date pattern by going back into your original download links. Inside those links the pattern files will have been automatically updated. Re-download them to your computer and you will have the most up-to-date version.

Generally, we do not recommend our patterns for larger cup sizes without proper modification, like a full bust adjustment. That being said, many of our customers with larger bust sizes have been happy with our patterns as-is.

Send us an email with pictures! Please send it to hello@edgewaterave.com

You can print our patterns right at home from a regular printer. Open up the PDF in the free Adobe Reader app on your computer, and print with "do not scale" selected, or set your scale at 100%. Double check to ensure you do not have any "fit to page" or "fit to printable area" options checked. Orientation should be set to "auto".

If you run into issues printing, email us.

Yes! Our Print at Home files are compatible with A4 size paper. Some older patterns have separate A4 files.

Yes! If you purchase a style that does not come with an A0 or projector file, please send an email and I will get the right files to you.

At this time we do not offer sewing lessons.

We have an amazing Facebook group where members give eachother sewing support and answer questions. This is the fastest way to get the answers you need, so we invite you to join our group.

You are also welcome to send us an email.

No, we do not make custom patterns. However, we do take requests! Please send an email to hello@edgewaterave.com with the style you'd like to see.

Although we can't meet every request, we do make lots of them. Please feel free to email us at hello@edgewaterave.com and we will take a look at your request.

As many of you know, we provide video tutorials to complement our patterns. However, we've had an increasing demand for written instructions, and we're listening to your requests! We are going through and adding written directions for each pattern that's been published, but this means some past patterns do not have them.

To see if a pattern you're interested in comes with written directions, read the product description or send me an email.