Orders, Downloads, & Payments

I didn't receive my order download, where can i find it?

You should receive a separate email with your order downloads, usually within a few minutes of completing your purchase. In the case that you do not receive the email, here's what to do:

1. In some cases, your payment is still pending and the order did not go through. If you didn't receive an order confirmation email, this is the cause. Double check your billing information and try ordering again.

2. Check your spam, junk, and promotions folders. If you're using Gmail, the promotions folder is separate from your regular inbox.

3. Avoid using a school or work email, as some organizations filter messages that include attachments.

4. If you don't see the email and you've exhausted all other options, send us an email at hello@edgewaterave.com. You may have mis-typed your email, or our system may have been interrupted. Our customer service department answers emails Monday-Friday, so if you email over the weekend we will get back to you on Monday. Please allow 1 business day to receive a response.

i am unable to download a file i previously bought

We are currently transitioning our download system, so previous files may not be accessible. To get your file re-issued, please email customer service with your order number. hello@edgewaterave.com

my bank shows i was charged, but i never received an order confirmation

Unless you made it to the confirmation page and received an order number, the order did not go through. If you check with your bank, you will see that the charges are pending. These charges will clear off usually within 1-2 business days. Our payment processor, Shopify Pay, creates pending charges in order to verify your banking details. However, if your card is declined then you will not receive an order confirmation and these charges will clear off.

The most common reasons this happens are (1) faulty billing address or zip code, (2) insufficient funds, or (3) too many payment attempts.

I paid through paypal and have not received my order (international order)

For some international orders made through PayPal, PayPal verifies your account by sending a PayPal e-check. E-checks take 7-14 days to process, and thus the order is not fulfilled until the check clears.

If you paid through e-check and would like to cancel the order and place one with instant download, please email us at hello@edgewaterave.com

how long do i have access to my download?

You will indefinitely have access to your downloads.

We recently switched download systems, so if you encounter an error opening a previous purchase, please contact us and include your order number.

If you lost your download link, contact us with the email address the order was made through, and we will get a new link issued to you.


Pattern & Printing Questions

my pattern is not printing correctly

Though our printing instructions included on the pattern usually is enough to help customers resolve printing issues, there is one common issue that causes some printers to print our patterns incorrectly.

If the PDF pattern has a mix of portrait and landscape pages, then some printers will automatically scale the landscape pages. To prevent this from happening, print the portrait pages first, then go back and print the landscape pages separately.

i am in a country that uses a4 paper- can i still use your patterns?

Yes! Most of our patterns have A4 files included, but Letter format will still work. Our A4 customers can print using the same directions. The borders get slightly cut off, but this does not affect the pattern itself.

If you purchased a paid pattern in Letter format but you'd like the A4 version, email us and we can get it to you free of charge.

do you have plus size patterns available?

At this time we do not have plus size patterns available, but it is one of our top priorities to change that.

We are in the early stages of developing plus size patterns, and we hope to begin launching them as soon as possible. It is a very important priority for our patterns to be made more size-inclusive, but at the same time we want to make sure we maintain the quality of our patterns and ensure the sizing is as accurate as possible.

are your patterns ok for larger cup sizes?

Generally, we do not recommend our patterns for larger cup sizes without proper modification. That being said, the best patterns to try would be the Georgia top, Kira top, and Ryder top as they all have good coverage and support.

Sewing, Materials, and Instructions

do you offer sewing lessons?

At this time, we do not offer sewing lessons.

i can't figure out something sewing-related, what should i do?

We have an amazing Facebook group where members give eachother sewing support and answer questions. This is the fastest way to get the answers you need, so we invite you to join our group.

do you make custom patterns?

No, we do not make custom patterns.

how can i request a tutorial/pattern?

We can't meet every request, but we love hearing your suggestions. Please feel free to email us at requests@edgewaterave.com and we will take a look at your request.

are written instructions available?

As many of you know, we provide video tutorials to complement our patterns. However, we've had an increasing demand for written instructions, and we're listening to your requests! If you'd like to preview which patterns have written instructions, you can find them here: https://edgewaterave.com/pages/written-directions