You should receive a separate email with your order downloads, usually within a few minutes of completing your purchase. In the case that you do not receive the email, here's what to do:
1. In some cases, your payment is still pending and the order did not go through. If you didn't receive an order confirmation email, the order did not go through. Double check your billing information and try ordering again. If you still are having issues, we recommmend contacting your bank as to why your payment is being declined.
2. Check your spam, junk, and promotions folders. If you're using Gmail, the promotions folder is separate from your regular inbox.
3. Avoid using a school or work email, as some organizations filter messages that include attachments.
4. If you still are unable to figure out the problem, send us an email at firstname.lastname@example.org. You may have mis-typed your email, or our system may have been interrupted. Our customer service department answers emails Monday-Friday, so if you email over the weekend we will get back to you on Monday. Please allow 1-2 business days to receive a response.