How do I submit a return or exchange?
What items are returnable?
- All swimwear unless otherwise stated
- Within 10 days of delivery of your shipment
- In original condition
- Unwashed and Unworn
- Hygenic liner intact
- In the original packaging
What items are NOT returnable?
- ANY DIGITAL, INSTANT DOWNLOAD PRODUCT (Like PDF Patterns)
Any DIY materials
- Products that say "NO RETURNS" on the product listing (make sure to read the description!)
What items are non-refundable?
- Free gifts or promotional items
- Non-returnable items
Are there any charges for return?
- There are no additional charges for returns (e.g. restocking fee)
- We pay return shipping for customers in the United States
- Customer pays return shipping for all other countries
- Original shipping charges are non-refundable
What are my shipping options?
United States customers receive free shipping, unless otherwise noted. Please see this page for processing times. After the order has processed, it will be shipped through USPS First Class Mail, which typically takes 7-10 days to arrive. After receiving a shipment notification, please allow up to 48 hours for the tracking to update.
International orders are shipped through USPS International First Class. Please see this page for processing times. After the order has processed, please allow 1-4 weeks for your order to arrive, depending on your country. After receiving a shipment notification, please allow up to 48 hours for the tracking to update.